Question 1

What can I personalise?

Accepted Answer

You can personalise the child's first name, the dedication and the family structure, and choose a boy or girl version depending on the book.

Question 2

Is the book really different depending on the name?

Accepted Answer

Yes. The name appears in the text and on the cover. Each book is generated individually — not simply a stamp added after the fact.

Question 3

Can I write the dedication freely?

Accepted Answer

Yes. You can write the dedication of your choice. It will appear on the first page of the book.

Question 4

How do I place an order?

Accepted Answer

Choose your book, personalise it if you wish, then complete your order. You'll receive a confirmation by email.

Question 5

What are the delivery times?

Accepted Answer

Each book is printed on demand, then shipped. Allow 5 to 7 business days on average, depending on your country.

Question 6

Do you deliver across Europe?

Accepted Answer

Yes, we deliver throughout Europe. Shipping costs are calculated automatically based on your country.

Question 7

Can I receive the book urgently?

Accepted Answer

Contact us before placing your order and we will let you know what is possible.

Question 8

What is the quality of the book?

Accepted Answer

Our books are printed on premium paper. The illustrations are reproduced faithfully through high-definition printing. This is an object designed to last.

Question 9

What formats are available?

Accepted Answer

Our books come in several formats and finishes (for example A5 or A4, softcover or hardcover), depending on the book. The options available are shown on each book's page.

Question 10

Can the book be sent directly to a recipient?

Accepted Answer

Yes. You can enter a different delivery address and add a gift message. The book will arrive wrapped and ready to give.

Question 11

It is for a birth gift — do I have time?

Accepted Answer

Our usual 5 to 7 business day turnaround generally allows the book to arrive in time. For imminent births, contact us.

Question 12

My book arrived damaged. What should I do?

Accepted Answer

Contact us within 48 hours with a photo of the problem. We will send you a new book at no extra cost.

Question 13

I made a mistake in the personalisation. Can I correct it?

Accepted Answer

If you contact us within 2 hours of placing your order, we can correct the error.

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